LeashlarkReturns and refunds
If something arrives damaged, wrong or defective, we'll make it right. Here's exactly what's covered. Questions? Email hello@leashlark.com and we'll reply within 1 business day.
Damaged in shipping, wrong item, lost in transit, or a quality defect. Free replacement or full refund.
No returns or refunds for a change of mind. We may offer a discounted replacement.
Damage from drops, misuse or normal wear.
Damaged, defective or wrong item
If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery. If it has a quality defect, like a part that stops working during normal use, email us within 25 days of delivery. Include your order number and clear photos showing the problem and the packaging; we may also ask for a short video. We'll send a free replacement or a full refund, and you don't need to send anything back. We may not be able to help with problems reported after these windows, or without photos. Please keep the item and its packaging until your claim is resolved.
Lost in transit
If your tracking stops updating or your order hasn't arrived 30 days after it shipped, email us and we'll look into it with the carrier. If it's confirmed lost, we'll send a replacement or a full refund. If tracking shows your order as delivered, we can't refund or replace it, but we're happy to help you contact the carrier. Please check with neighbors and your building's mailroom first.
All other sales are final
We don't accept returns or give refunds for a change of mind, or for damage from drops, misuse or normal wear. Please don't send items back; returned items can't be accepted.
Refunds
When a refund applies, it goes back to your original payment method as soon as we've reviewed your photos or confirmed the problem. Your bank usually shows it within 5–10 business days. If a problem affects one item from a multi-item deal, we refund what you paid for that item.
Delivery and addresses
We ship to addresses in the United States only. Please double-check your address at checkout; we're not responsible for orders sent to an incorrect address. To change an address, email us within 12 hours of ordering.
Courtesy discount
If something breaks from a drop, misuse or normal wear, or in another situation this policy doesn't cover, we may offer a one-time discount on a replacement of the same item, priced at about what it costs us. This is a courtesy at our discretion, not a guarantee or warranty; we may decline any request. Limit one courtesy discount per customer. The code works for one replacement of the same item, expires 30 days after it's issued, has no cash value, and can't be combined with other offers. We may ask for a photo and your order number.
We may refuse claims in cases of suspected abuse or fraud. This policy doesn't affect any rights you have under the law.